SoundPLAN Help / Support

For hotline support the local SoundPLAN trading partner where you purchased your SoundPLAN license is the primary help line. It is available in your area speaking your language and understanding the noise control concerns and practices in your country. 

When requesting hotline help, the easiest way is to go directly through SoundPLAN. In the SoundPLAN Manager under the menu topic HELP you find a topic "Send Email...". This e-mail will go directly to the local trading partner. It is wise to include your license number as it gives the support engineer the information what modules you have access to, which will be helpful to devise an answer to your questions. As they do not know your project, you also may want to zip your project and attach it to the e-mail, this avoids time consuming back and forth questions.

If the local trading partner is not available, you can submit your hotline request to the international SoundPLAN suport, please use  the e-mail address support@soundplan.com.

Help via the SoundPLAN Manager menu